Terms & Conditions Suisse Plus

Company

The company referred to as Suisse Plus on this website is equivalent to the following company:

Company name: Suisse Plus Strebel

Company address: Bahnhofstrasse 15, CH-5002 Hunzenschwil, Switzerland

UID number (tax number): CHE-354.238.811

Company owner: Gavino Martin Strebel


Prices

All rates are quoted per person in EUR. Rates are inclusive of 7,7% VAT and service charges.


Booking Procedure

Booking will be confirmed on receipt of advance deposit only.

(1) Suisse Plus requires a 10-50% advance deposit to hold the booking (amount varies depending on the tour).

(2) The remaining balance must reach Suisse Plus 14 days prior to the tour departure date.

It is always better and more secure for a reservation to book early so we strongly advise you to book at least 4 weeks in advance.

Last-minute bookings: We will try our best to make last-minute bookings work. In such cases please e-mail suisseplus@gmail.com or contact us on WhatsApp +852 9330 8467.


Payment conditions

Full payment can be made by Bank Transfer payable to our Bank Account, and all bank service charges will be borne by the payer (sender).

Bank Details:

Bank Account in Switzerland:

Bank name: PostFinance AG

BC (Clearing Number): 9000

Swift code: POFICHBEXXX

Account name: Strebel Martin Gavino

Account number: 15-133135-6

IBAN: CH67 0900 0000 1513 3135 6

Bank Account in Vietnam:

Bank name: HBSC Bank (Vietnam) Ltd – Hanoi Branch

Swift code: HSBCVNVX

Account name: Strebel Martin Gavino

Account number: 205 014 889 001


Cancellation / No Show

In the case of cancellation by the customer Suisse Plus must be informed in writing (letter or email). Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:

  • Cancellation minimum 45 days before departure date: 10% of the total tour cost (90% refunded)
  • Cancellation 45 days to 20 days before departure date: 50% of the total tour cost (50% refunded)
  • Cancellation 19 days to 0 days before departure: 100% of total tour cost (0% refunded)

Please note that those charges are indicative. We will try our best to cancel the bookings already made for you and if possible, refund you a higher percentage than indicated above.


Visas

In case visas are required, Suisse Plus would be delighted to help you organize the visas. Please note, however, that Suisse Plus cannot be held responsible for information on visa regulations and is not responsible for cases where visas are not obtained or accepted by local authorities. It is the tour members' responsibility to ensure that they have valid passports and visas.


Insurance

Insurance is not included in the tour cost, but Suisse Plus can assist you to insure yourself comprehensively for the full duration of your tour. Passengers are strongly advised to have full travel insurance.


Itinerary changes

Please note that small changes to the itinerary may be necessary spontaneously during the trip due to weather conditions or long queues at certain sightseeing places.

Please always follow the instructions of your tour guide. If travelling in a group, we will agree on meeting points and times. If you fail to arrive on time at the destination agreed with your tour guide and miss your flight / train / bus you will have to pay yourself for transport tickets to follow the group later. If needed you will also have to pay for transport tickets of the tour guide that might have to accompany you. However, we will try our best to book you a new connection for you at the lowest cost.


Accommodation

Our standard room allocation is a twin or double room. For budget tours and education tours, this might be changed to dorms. Single rooms can be arranged for a surcharge.


Liability

Suisse Plus acts as an intermediary between transportation and airline companies, hotels, tourist offices and all contractors providing services for tourists. As such Suisse Plus is not liable for any loss, injury or damage caused to said parties.

Programs and tour prices are based on the situation at the time of printing the tariff and could be subject to change due to local conditions. Participation in the tour program implies the clients’ agreement to the above.


Thank you for your valued time with Suisse Plus and we look forward to your booking.